Business Operations Analyst

About the Role

Zero Hash is looking for a Business Operations Analyst to come in and make an immediate impact across multiple business units. You will be leading the definition and implementation of key metric-based dashboarding, helping pin-point and ultimately contribute to the automation of internal and client-impacting processes, performing operational duties, and more. If you’re looking to be involved cross-functionally within a rapidly growing and evolving startup environment, this role is for you.

This role is a hybrid between a business analyst, operations analyst, and product manager.


Responsibilities

  • Work with stakeholders to elicit, define, and create metric-based dashboards for business units across the organization.
  • Educate and “sell” your dashboards to stakeholders to ensure value is being realized
  • Contribute to engineering projects in the form of “scoping” – determining and communicating the requirements needed to accomplish the business goal
  • Help where necessary in day-to-day operations within the larger Client Services team
  • Interface with clients in a multitude of ways. Examples of this could be eliciting needed software features, communicating new features in the form of release notes, attending pre-sales or post go-live calls.
  • Maintain written and video-recorded internal documentation
  • + more. You will help define the role

Requirements

  • BA / BS degree in any business major, economics, computer science, information systems, etc.
  • Experience working at a financial company – traditional finance or crypto
  • Genuine interest in crypto
  • 2+ years of experience in product manager, business analyst, operations analyst, or any role where the described responsibilities were relevant
  • Excellent written and oral communication skills
  • You enjoy identifying, and most importantly independently implementing solutions to problems
  • Proficiency with data analysis tools such as Tableau, Amazon Quicksight, Power BI, etc.
  • Proficiency in SQL
  • Ability to embrace ambiguity and deliver
  • Comfort working in a high growth, constantly changing environment.

Benefits Offered

We believe that the best way to succeed is by having a happy, motivated, and healthy team. We offer the following benefits:

  • Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums
  • Mental health and wellness program
  • Equity ownership
  • Vision Insurance
  • Dental Insurance
  • Maternity & Paternity leave
  • Visa sponsorship
  • 401k

About Zero Hash

Zero Hash is backed by Point72, NYCA, Drivewealth, Bain Capital, TradeStation and tastyworks. Zero Hash’s mission is to empower innovators by delivering access to the financial system 2.0. Zero Hash enables developers and businesses to focus on building experiences and products. We power your favorite brokerage app or neo bank to offer BTC, provide the rails to the 2.0 payment processors, give platforms the ability to facilitate instantaneous cross border payments and eliminate complexity for moving assets for the world’s largest liquidity providers.

The Zero Hash Culture

All Zero Hash employees are guided by the following characteristics and core principles:

  • Independence - an ability to work alone. There is no micromanaging here. Join Zero Hash, pitch ideas and shape the work you do. You will be given responsibility from day one.
  • Vision - an ability to see the broader picture. We are innovating quickly and challenging the status quo. Seeing where we fit in is critical in making it a reality.
  • Positivity - a good attitude and respect for others. We’re teammates, not co-workers.
  • Ambition - an ability and a passion for learning and getting things done. We will champion you, challenge you, and push you to achieve your best – and we expect the same in return.
  • Empathy - an ability to understand the customer. We do not build products for industry, but with industry. Learn our markets and speak to our end-users.
  • Adaptability - an ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.