About the Role
Thanks for your interest in working with us! Zero Hash is looking for a well rounded Customer Experience Specialist, ideally with experience in crypto or FinTech. You’ll work alongside the rest of the CX team to help support our team’s infrastructure while handling inbound tickets and phone calls. You will be the public face of the company and interact directly with our clients and customers.
This is a perfect role for someone who is looking for a fast-paced role in a hyper-growth company, with high reward.
This fully remote role is open to candidates living in the Philippines that can work within U.S. hours.
About You
- You’re a wordsmith who obsesses over finding the best way to communicate your message.
- Will dig in to understand customers issues and concerns, make a plan, and drive to solve customer problems with speed, accuracy, and empathy.
- Energized by brainstorming how to solve problems, including ones you’ve never dealt with before.
- You’re comfortable self-directing and take the initiative to get things done. No micromanagement here!
- You enjoy collaboration, understanding when you can tackle a problem end to end vs. needing help with coming up with the best solution.
- Eager to grow, learn, and tackle daily and long-term challenges and goals.
Requirements & Experience
- 1+ years of experience in Client/Customer facing Support roles, via both phone and email channels
- Exposure to crypto and/or FinTech that translates to (at a minimum) a basic understanding of them, or a genuine interest in learning about them
- Technical mindset. Comfortable navigating multiple software platforms and systems to problem solve
- Effective time management skills to meet daily needs in a fast-paced, ever-evolving setting
- English fluency - both written and verbal
- Full time position - work remotely
Your Success
Zero Hash is dedicated to hiring individuals who drive momentum within their roles. But nobody can succeed alone. You’ll always have support from your managers and colleagues from getting you onboarded and trained, to reaching long term, personal goals.
Benefits Offered
We believe that the best way to succeed is by having a happy, motivated and healthy team. We offer the following benefits:
- Equity Ownership and Early Exercise
- Paid Maternity & Paternity Leave after 6 months’ employment
- Annual educational budget of $1000
- Annual WFH stipend of $500
- WeWork All Access Membership
- Visa Sponsorship
About Zero Hash
Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally.
Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.
Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.
Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.
The Zero Hash Culture
All Zero Hash employees are guided by the following characteristics and core principles:
- Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
- Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
- Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
- Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
- Empathy - An ability to listen, respect and understand your co-workers, customers and everyone you interact with no matter how different they are to you. We are proud of our diversity.
- Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
- Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. Both as an organization and as individuals, we need to admit mistakes and learn from them.
- Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.