Zero Hash seeks a passionate IT Security Administrator to join our Security team. In this role, your passion for Security and IT Operations will be used to continue to improve the process and operational capabilities of security for our infrastructure and development, as well as collaborate across the organization to continue to drive a mentality of “security being a team effort.”

Responsibilities:
As part of our team, your core responsibilities will be:

Take an active role as a co-owner of IT and Security operations to ensure processes and procedures are built, maintained, and operated with security, efficiency and effectiveness in mind.
Assist in onboarding and offboarding of employees and contractors (i.e., creating new users, configuring laptops, and receiving returned equipment) while offering excellent communications that enhance our new hire experience.
Provide best practice customer service to all users, such as monitoring and responding quickly and effectively to user requests or incidents.
Provide advanced troubleshooting and problem resolution via telephone, email, and using remote assistance.
Diagnosis and resolution of computer hardware, software, network, SaaS applications such as Okta, Google Workspace, Slack, etc.
Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their jobs.
Author and revise documentation of environment and operation procedures as needed.
Evaluate tooling and procedures to enhance security and improve end user productivity and effectiveness.
Configure, and support security and IT administration tools (e.g., MDM, IAM, EDR, SIEM, & IDPS)
May require work nights, weekends, or holidays on a rotational basis with the rest of the team to ensure 24x7 coverage.
Supports our CISO in additional security projects, as needed

About you:
Required:

3+ years of technical support experience in corporate support, and working as a Security, Helpdesk, or IT Administrator.
Experience working in a fully-remote, cloud-native environment.
Excellent customer service, communication, and organizational skills with a high level of attention to details.
A persistent, can-do attitude with a bias toward action.
Strong analytical and troubleshooting skills.

Preferred:

In-depth knowledge of macOS and broad knowledge of productivity, collaboration and communication tools.
Experience with Okta, Google Workspace, Office 365, MDM, Slack, and Confluence.
Experience with ticketing systems (Jira, ZenDesk, etc.).
Familiarity with the following Technologies: Endpoint Detection and Response, Anti-Virus, VPN, Zero Trust, Network protocols, Linux, Phishing email mitigation/response.

Benefits Offered
We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefit

Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums (U.S. Only)
Chance to earn equity
Vision Insurance (U.S. Only)
Dental Insurance (U.S. Only)
Maternity & Paternity leave
Visa sponsorship
401k (U.S. Only)

About Zero Hash
Zero Hash is a crypto-as-a-service API that enables any platform to integrate digital assets natively into their customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.
Our thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service.
Clients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade.

The Zero Hash Culture
All Zero Hash employees are guided by the following characteristics and core principles:

Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

IT Security Administrator (EMEA)